Holiday Support Desk: Better Browsing & Christmas Coverage

For the holiday we're bringing a refresh to one of Compose's familiar components – the data browser. The data browser is what you see when you use the Compose dashboard to look into your MongoDB database. Apart from the obvious administration and monitoring, it also lets you dive into collections and create ad-hoc queries on them.

It's super useful and we've just changed it all. We expect though that the only thing you'll notice is better, faster, more responsive browsing. We've rewritten the entire data browser but made sure it looks, almost, exactly the same because you've told us you love the clean and simple lines of our user experience.

That doesn't mean we can't make things better though. For example, to administer users used to mean going down into the admin side-tab and then selecting a top tab for users. We've promoted it to the side-tab next to admin because you've shown us thats one of the more travelled paths.

Compose Coverage over Christmas

Although Christmas and the New Year is a time for holiday cheer, it's also a time when you need to be sure you've got all eventualities covered. With Compose, they are – we'll have people staffing the support contact email address, support@compose.io, and listening for alerts from the Dashboard support system built into Compose. They'll be there throughout the festivities ready to respond to any trouble tickets that arise. Remember to email those trouble tickets or enter them through the dashboard. Although we do respond to queries on Twitter, that isn't an official support channel and isn't staffed by the support team.

As a general rule, if you want a fast response, don't use Twitter to pose support questions. Tweets are fleeting and 140 characters publicly broadcast is not an expressive, private or secure enough medium for something as important as support of often business critical data. For any meaningful response, we'll ask you to move to mail anyway so cut out the middle step and email us first.

A Compose Christmas

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And as we do go into the holiday, we at Compose would like to say thanks to Watsi for coming up with the idea of gift cards. A simple idea which enabled the company to let all of us at Compose help give someone, somewhere better healthcare this Christmas.

So as Christmas Eve begins, everyone at Compose would like to wish you a Merry Christmas and a Happy New Year. We're really looking forward to 2015 as we have so much to show you... as a tiny foretaste, here's a glimpse of Rocco the Rhino in his Santa outfit and mug of delicious coffee. You'll hear more about him on the blog in 2015.