Support Desk: All About the Status

Rocco at the Support Desk

The operational status of the Compose platform is now more accessible, at status.compose.com and more detailed than ever, but have found some customers aren't making the best use of the resources. We don't just give current status on our status page but we also give advance notice of planned work so you can see what's coming just around the corner so to speak.

So here's a quick refresher of how you can find out how we're doing. The status page is, as mentioned, at status.compose.com and it offers a dashboard which covers all the Compose systems, the Compose web application and the Compose API. Any ongoing incidents will be reported under those status categories. Below that, details of recent past incidents, including planned maintenance, will be listed and there's also a link to a month by month incident history.

Alerts tooltip

But what you most always want to know about is what is happening now and ideally without having to look at a web page. For that, look to the "Subscribe to Updates" button in the top right of the page. There you can select to be notified by email and by SMS. You can also configure a webhook endpoint so you can integrate Compose status information into your monitoring systems. Another way to tie in Compose status to your workflow is the option for Atom or RSS feeds.

This combination of status information should keep you well informed about the overall operational state of Compose. Remember that this isn't the alerts from your specific databases. For MongoDB databases, you can use the built-in alert system in the Compose platform - Select Alerts in the right-hand side bar of the dashboard to view your current alerts and then select Edit Settings to tune your alert levels or configure how you are notified – email, PagerDuty and webhooks are available.